Refund & Returns Policy – Bake Smith Bakers
Effective Date: [24 March 2025]
At Bake Smith Bakers, we take pride in delivering freshly baked, handcrafted cakes and desserts across Lahore. Due to the perishable nature of our products, our refund and return policy is outlined below.
1. No Return Policy (Perishable Items)
All our products are freshly baked and made to order.
For health and safety reasons, we do not accept returns once the product has been delivered.
2. Refund Eligibility
Refunds may only be considered in the following situations:
Incorrect product delivered
Product significantly damaged during delivery
Major quality issue (must be reported immediately upon delivery)
Minor design variations, color differences, or slight decoration differences are not considered defects, as all cakes are handmade.
3. Reporting an Issue
If there is any issue with your order:
You must contact us within 2 hours of delivery
Provide clear photos of the product
Share your order number
Contact us at:
📞 +92-3244756789
📧 info@bakesmithbakers.online
Failure to report within the stated timeframe may result in rejection of the refund request.
4. Custom & Personalized Orders
Custom cakes are specially designed based on customer requirements.
Once preparation has started, custom orders:
Cannot be cancelled
Are non-refundable
Customers are responsible for providing accurate customization details.
5. Order Cancellations
Orders may be cancelled at least 24 hours before the scheduled delivery time
Cancellations made less than 24 hours before delivery are non-refundable
6. Refund Process
If a refund is approved:
It will be processed within 5–7 business days
Refunds will be issued via the original payment method
7. Delivery Responsibility
We ensure safe packaging and handling. However, once the order is accepted by the customer at delivery:
Responsibility transfers to the customer
We are not liable for damage caused after acceptance
8. Contact Information
Bake Smith Bakers
Lahore, Pakistan
📞 +92-3244756789
📧 info@bakesmithbakers.online