Effective Date: 18 February 2026

At Bake Smith Bakers, we are committed to delivering freshly baked, high‑quality cakes and desserts. Due to the perishable nature of our products, this Refund & Returns Policy explains when refunds or replacements may be provided.

---

1. No Return Policy (Perishable Goods)

All our products are freshly baked and made to order.
For hygiene and food safety reasons:

• We do not accept returns once the order has been delivered.

• Products cannot be exchanged after acceptance.

---

2. Eligibility for Refund or Replacement

Refunds or replacements may be considered only in the following cases:

• Wrong product delivered

• Product significantly damaged during delivery

• Major quality issue verified upon delivery

Please note:

• Minor design variations

• Slight color differences

• Small decoration differences

are not considered defects, as all cakes and baked goods are handmade.

---

3. Reporting an Issue

If there is any issue with your order:

• You must contact us within 2 hours of delivery

• Provide clear photos of the product

• Share your order number and details

Failure to report within the specified time may result in rejection of the request.

📧 Email: info@bakesmithbakers.online
📞 Phone/WhatsApp: +92‑3244756789

---

4. Custom & Personalized Orders

Custom cakes are specially prepared according to customer instructions.

• Once preparation has started, orders cannot be cancelled.

• Custom orders are non‑refundable unless there is a verified quality issue.

Customers are responsible for providing accurate customization details including name spellings, dates, flavors, and design instructions.

---

5. Order Cancellation Policy

• Orders can be cancelled at least 24 hours before the scheduled delivery time.

• Cancellations made less than 24 hours before delivery are non‑refundable.

---

6. Refund Process

If a refund is approved:

• It will be processed within 5–7 business days

• Refunds will be issued via the original payment method

Processing time may vary depending on your bank or payment provider.

---

7. Delivery Responsibility

We ensure secure packaging and careful handling of all products.

Once the order is accepted by the customer at the time of delivery:

• Responsibility transfers to the customer.

• We are not liable for damages caused after acceptance.

---

8. Contact Information

Bake Smith Bakers
Lahore, Pakistan
📧 info@bakesmithbakers.online
📞 +92‑3244756789